October 7, 2009

Patients Give Broadlawns Medical Center Higher Satisfaction Scores

DES MOINES, Iowa (Oct. 7, 2009) – Changes at Broadlawns Medical Center are being recognized by patients. Broadlawns received an increase in patient satisfaction scores, according to recent surveys conducted by Press Ganey Associates, Inc., a provider of quality improvement solutions for the health care industry. The most recent Press Ganey report revealed a statistically significant improvement in the Medical Practice  patient satisfaction scores where the Likelihood to Recommend Question on the survey increased by 9.2 points.

“We are absolutely committed to measuring and improving the quality of care delivered at Broadlawns Medical Center,” stated Jody Jenner, president and CEO of Broadlawns Medical Center. “This recognition through the Press Ganey report reflects our commitment to delivering the highest quality care experience to our patients.”

Press Ganey provides insight that allows health care organizations to measure and improve the quality of their care through comparative customer feedback databases and actionable data.  

“We use the information from the Press Ganey surveys to identify specific areas at Broadlawns Medical Center and Physician Clinics where we can improve our patients’ experiences,” said Jenner. “Our patients’ perception the quality of care they receive here is one of our most valuable assets, and we are determined to improve that perception on a continuing basis. It’s gratifying to see that our patients are recognizing the differences in the areas we are focused on improving.”

Broadlawns recently expanded its physician clinics, improved patient access and enhanced the physical environment. The hospital is currently in the process of one of the largest expansion and renovation projects in more than two decades, including a new hospital entrance, new emergency department, upgraded radiology and lab facilities, and a new medical group building for physician clinics. Additionally, an internal process improvement initiative increased the accuracy and timeliness of patient billing. 

Celebrating its 85th anniversary this year, Broadlawns Medical Center first opened its doors as a hospital to the residents of Polk County on April 13, 1924.  Over the years, Broadlawns has adapted to the changing demands of public health care, yet remained true to its mission of offering quality health services to all Polk County residents and training tomorrow’s health care professionals. Today Broadlawns Medical Center is composed of::

• An acute care community hospital serving medical, surgical, mental health and primary care needs  
• A 60-member physician practice overseeing numerous specialty clinics and outpatient services
• A Family Medicine Residency Program that graduates physician leaders who today serve in 22 of Iowa’s 99 counties     
   

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