Volunteer and Guild Services

Welcome and thank you for visiting the Volunteer and Guild Services page at Broadlawns online. Volunteers play a critical role in the hospital's mission to deliver high-quality patient care.

The volunteer and guild members at Broadlawns are talented and generous men, women and students who make a difference in the lives of our patients, their families and our staff. At any given time of the day, volunteers and guild members are providing information, guidance, smiles, sustenance and support to those who are patients and visitors in our hospital and clinics.

Energetic volunteers of all ages, skills and interests are needed. We have a variety of volunteer roles to fit individual time schedules, abilities and interests. Some staff the reception areas and gift shops. Others help at the Dental Clinic and the surgery department desk. 

You will make a good volunteer if you:

• Have a sincere interest in people and helping others
• Have a sense of responsibility and dependability
• Are willing to accept hospital policies and procedures
• Have a professional and positive attitude about your commitment to the hospital, its patients and visitors
• Like being a valued part of a team
• Are physically able to perform volunteer work, as some areas may require lifting or standing

We ask our volunteers to attend a special orientation session to assure their safety and the safety of our patients and their families.

The rewards of volunteering are many and extend far beyond the good feeling you get from helping others. We hope that all volunteer experiences are rewarding and enjoyable. Here are some great reasons shared by some or our volunteers, who say they enjoy:

• Making a difference in someone else’s life
• Learning about the community
• Developing leadership skills 
• Being active
• Making new friends
• Sharing and spreading enthusiasm
• Being a valued part of a team
• Helping create a caring community

Volunteer Application

 

To request a presentation, a display on volunteers, or more information, please contact the Patient and Volunteer Relations.

515.282.2323 or jmacnaughton@broadlawns.org

Spiritual Care and Volunteer Opportunities

Patient Greeter/Escort – All Lobby Areas
General Description: Welcome, direct and/or escort patients and visitors to various areas of the medical center.

Duties may include:

• Escorting patients and visitors to registration or check-in areas, meeting rooms, patient rooms, medical center departments, provider offices and other areas of  the medical center
• Assisting persons with limited mobility in reaching their destination by locating wheelchairs, opening doors and escorting as assigned by the medical center concierge
• Assisting the concierge at the Information Desk and providing limited clerical support to employees as requested

Surgery Lounge Greeter
General Description: Convey messages from the PACU (Post Anesthesia Care Unit - Surgery and Recovery) area to patients and their family and/or friends who are waiting in the surgery lounge.

Duties may include:

• Conveying messages from PACU to family members and friends of surgery patients
• Monitoring the whereabouts of family members and friends who leave the waiting area so they may be easily located if needed
• Monitoring patient status during the process of pre-op, surgery and recovery and communicating that information to family members and friends
• Giving directions and general information to medical center visitors
• Assembling packets, collating information and performing support duties for medical  center departments

Women, Infants and Children’s Program (WIC) Breast-feeding Peer Support Mom
General Description: Provide support by phone to mothers who are breastfeeding and provide information regarding what to expect during the first few days and weeks of breastfeeding. 

Duties may include:

• Keeping and reporting clear records of all support given
• Modeling good parenting skills
• Guiding, informing and supporting pregnant women in their decision to breastfeed
• Identifying need for and making referrals

Required qualifications:  Attend trainings and meetings to increase knowledge and skills regarding breastfeeding basics, appropriate referral system and available resources. Must be able to respect each mother by keeping all information confidential.

Spiritual Care Visitors and Chaplain Volunteers
General Description: Provide spiritual care and support to patients of all ages, as well as to their family members and friends.

Duties may include:

• Making weekly calls on patients and new admissions as directed by staff chaplain
• Leading worship on the Adult Mental Health Unit
• Administering communion/eucharist to patients
• Providing on-call service for emergencies, traumas and deaths
• Working with the Broadlawns staff chaplain on special events or with patient groups
• Assisting the staff chaplain in response to a City Disaster Alert

Qualifications include:  Chaplain volunteers need to have completed one unit of clinical pastoral education (CPE) or have equivalent training and experience. Recognition through ordination to be a minister or special licensure/ commission as a lay minister in a specific denomination or faith. 

Broadlawns Medical Center Guild

The Broadlawns Medical Center Guild is seeking volunteers to support its Gift Shop, which is located on the lower level of the medical center.

Volunteers are also needed to assist with various Guild fundraising events throughout the year. Funds received from these events go toward supporting the various programs and services at Broadlawns Medical Center.  Please contact the Gift Shop at 515.282.2118.

Thank you for considering Broadlawns Medical Center as a volunteer opportunity. 

To volunteer at Broadlawns Medical Center, click the link below.

Click here for an Application

        Broadlawns volunteers must be at least 16 years of age and complete the volunteer application process, which includes an interview, background check and health screen. The health screen includes documentation of measles, mumps and rubella, and a TB test.  Volunteers are also required to attend an orientation and wear a blue jacket provided by the medical center or a polo shirt purchased by the volunteer, as well as a name badge. Contact the Director of Patient and Volunteer Relations at 515.282.2323 for an application or more information.