Psychiatric Urgent Care
The Broadlawns Psychiatric Urgent Care accepts walk-in appointments for individuals 18 years of age or older who are experiencing a mental health crisis. The psychiatric Urgent Care is staffed with psychiatric nurse practitioners, licensed therapists, nursing staff, service coordinators, and psychiatric technicians.
Broadlawns Psychiatric Urgent Care provides mental health services including but not limited to:
Psychiatric Urgent Care Virtual Visits
Broadlawns Psychiatric Urgent Care is pleased to offer virtual visits. A virtual care visit is a face-to-face video appointment with a mental health provider and/or therapist using a computer, smartphone, or tablet.
Scheduling a Virtual Visit
Please call the Psychiatric Urgent Care at (515) 282-5742 during normal clinic hours (Monday-Friday, 9am–7pm) to schedule. You will then receive an email or text message with a link to access your virtual visit. Please allow ample time for your visit to ensure we can provide you the best care. To participate in a virtual visit, you will need:
A current email address or phone number
Access to the internet
Computer, smartphone, or tablet with a working camera and microphone
You do not need to download any software or create an account for your visit. Broadlawns Psychiatric Urgent Care uses a web-based, HIPAA compliant program called Doxy.me.
If you have an emergent need, please seek help right away. Call 911 or visit the nearest hospital for immediate assistance.
Virtual Care Visit Tips
To help us provide you the best care, please:
Treat this like an in-office visit. Have all of your medications and health logs with you. Be prepared with your list of questions, concerns or symptoms.
Find a place that is both quiet and private. It is important to have a space where you can focus your attention and discuss sensitive topics if needed.
Ensure you have a strong internet connection.
Vanessa Andrews, LMSW
Rachel Filzer, PMHNP-BC
Leah Kramer, LISW
Susan Wilson, ARNP, MSN