Psychiatric Urgent Care

The Broadlawns Psychiatric Urgent Care accepts walk-in appointments for individuals 18 years of age or older who are experiencing a mental health crisis. The psychiatric Urgent Care is staffed with psychiatric nurse practitioners, licensed therapists, nursing staff, service coordinators, and psychiatric technicians.

Services

Broadlawns Psychiatric Urgent Care provides mental health services including but not limited to:

  • Mental health assessments

  • Medication management

  • Therapeutic counseling

  • Coordination of services for healthcare and basic needs  

  • Virtual care

Psychiatric Urgent Care Virtual Visits

Broadlawns Psychiatric Urgent Care is pleased to offer virtual visits. A virtual care visit is a face-to-face video appointment with a mental health provider and/or therapist using a computer, smartphone, or tablet. 

Scheduling a Virtual Visit

Please call the Psychiatric Urgent Care at (515) 282-5742 during normal clinic hours (Monday-Friday, 9am–7pm) to schedule. You will then receive an email or text message with a link to access your virtual visit. Please allow ample time for your visit to ensure we can provide you the best care. To participate in a virtual visit, you will need:

  • A current email address or phone number

  • Access to the internet

  • Computer, smartphone, or tablet with a working camera and microphone

  • You do not need to download any software or create an account for your visit. Broadlawns Psychiatric Urgent Care uses a web-based, HIPAA compliant program called Doxy.me.

If you have an emergent need, please seek help right away. Call 911 or visit the nearest hospital for immediate assistance.

Virtual Care Visit Tips

To help us provide you the best care, please:

  • Treat this like an in-office visit. Have all of your medications and health logs with you. Be prepared with your list of questions, concerns or symptoms.

  • Find a place that is both quiet and private. It is important to have a space where you can focus your attention and discuss sensitive topics if needed.

  • Ensure you have a strong internet connection.

  • Ask questions.

Providers

null  Vanessa Andrews, LMSW
null  Rachel Filzer, PMHNP-BC
null  Leah Kramer, LISW
null Susan Wilson, ARNP, MSN