COVID-19 Restrictions & Cancellations

Hospital Visitor Restrictions

Visitors are NOT allowed unless the visitor is a designated caregiver and the patient falls into one of the following categories:

  • ED/Outpatient Areas/Clinics: One visitor

  • The patient is imminently dying: Two visitors are allowed. Nearing death is defined as death is imminent within 24 hours. 

  • Patient is a minor under age 18. One parent/designated caregiver will be allowed to be present in the room to support care of the patient. 

  • The patient is suffering from confusion or delirium. In this case one designated caregiver may be present to support the care of the patient. 

  • In Maternity Services (Labor & Delivery, Postpartum) one designated caregiver/support person will be allowed.  Doulas and outside birth coaches will not be permitted.

  • Patient is having surgery: one visitor only through pre-surgical area, waiting rooms and through the duration of the patient’s surgery and post-op course until discharged home.

Designated caregivers must be free of any signs of illness. Individuals at high risk for severe disease (e.g., underlying cardiopulmonary disease, poorly controlled diabetes) should not visit.

Designated caregivers:

  • Siblings under the age of 16 are not allowed.

  • Always remain in patient room as appropriate.

  • Limit movement within the facility and avoid common areas.

  • Free from illness such as (fever, sore throat, cough, diarrhea, vomiting or runny nose).

Visitors will be screened by hospital personnel upon entry.  All visitors are required to wear a mask and wash hands with soap and water or use alcohol-based hand foam/gel upon entering and exiting patient’s room. Team members will provide instructions if additional PPE is required.

We understand these visitor restrictions may be difficult for you. While we are committed to providing a family-centered care environment, right now restricting visitors is in the best interest of our patients and staff.

Thank you for your cooperation in this effort. For up-to-date information related to COVID-19, please visit www.polkcountyiowa.gov/health.

Restricted Entry Points

Patient and visitors will be directed to enter through one of the following checkpoint locations:

  • Emergency Department Entrance

  • Pharmacy Entrance

  • Oncology Entrance

  • Medical Plaza Entrance

  • Medical Office Building Entrance

All patients and visitors are required to wear a mask. All patients and visitors will be asked screening questions and have their temperature taken upon entry. Screening questions focus on a person’s current health condition, whether they have recently traveled, or whether they’ve had close contact with a confirmed COVID-19 case. If a patient should meet screening criteria as a potential case, staff will follow specific procedures, which may include masking, isolation and testing as appropriate. If you have symptoms of Coronavirus, please call your primary health provider before going into a healthcare facility.

Delivery of Personal Items to Patients

Delivery of personal items to patients is limited to between 10 a.m. and 5 p.m., Monday through Friday. No weekend delivery.

Items are limited to those that are non-organic, impenetrable and able to be wiped down and sanitized. Permitted items include: eyeglasses, hearing aids, iPads or Kindles, small electronic devices, chargers, etc. Until further notice, we will not accept patient deliveries of flowers, clothing, books, magazines, cards or food. 

Elective Surgeries

All elective surgeries are suspended at this time to help preserve PPE and utilize our energy and resources to address the situation at hand.

Class Cancellations

All classes and groups have been cancelled until further notice. Classes and groups include:

  • Anger Management Training Program

  • Art Therapy

  • Behavioral Health Group Therapy Orientation

  • Breastfeeding Class

  • Chronic Pain Group

  • Clinical Sleep Training Program

  • Eye Motion Desensitization Reprocessing (EMDR) Prep Group

  • Freedom from Smoking Program

  • Healing After Loss

  • Healthy Eating Nutrition Group

  • Mommy Matters: Breastfeeding Support Group

  • New Connections Evening Program 

  • Plus One Childbirth Education

  • Pregnancy & Postpartum Depression & Anxiety Support Group

  • Pumping Class

  • Self-Esteem Workshop

  • Systems Training for Emotional Predictability and Problem Solving (STEPPS)

  • Tai Chi

  • Trauma Sensitive Yoga

  • Walk With Ease