Where To Go For Care During COVID-19

Masks are required for all patients and visitors.

If you have a health concern, we encourage you to please continue to seek help—our providers are here for you!

To reduce community spread of COVID-19, all patients and visitors are being asked to wear masks or face coverings when visiting Broadlawns hospital or clinics except for children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance. 

All inpatients will be screened for COVID-19 upon admission. 

If you have a medical emergency, please call 911.

Safety During COVID-19

If you do need to visit a clinic, please know that your safety is our top priority. Additional safety measures are in place, including:

  • Temperature screening at the door for all patients, visitors, and employees
  • Plexiglass at check-in desks
  • Increased cleaning and disinfecting of all areas
  • Socially distanced waiting rooms
  • Mandatory masking for all
  • Proper PPE for all staff
  • Hand sanitizer stations readily available
  • Virtual care options

Masks and Face Coverings

Per CDC recommendations, all patients and visitors are being asked to wear masks or homemade face coverings when visiting Broadlawns hospital or clinics. This proactive measure is designed to help reduce potential exposure of infectious individuals with COVID-19 to others.

Your cloth face covering should:

  • Reach above the nose, below the chin, and completely cover the mouth and nostrils
  • Fit snugly against the sides of the face
  • Be made of multiple layers of fabric that you can still breathe through
  • Be able to be laundered and machine dried without damaging the material or shape

Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

Care for COVID Related Symptoms

If you have symptoms including fever, cough, and/or difficulty breathing, and/or you have had contact with a person with COVID-19, we encourage you to call your primary care provider before visiting a clinic. If you are experiencing severe symptoms of COVID-19, please seek medical attention immediately. 

Non-COVID Related Care

Urgent & Emergent Care

Our Urgent Care Clinics, Emergency Department, and Psychiatric Urgent Care are open for your emergent and urgent care needs. 

Cityville Clinic
580 SW 9th Street, Suite 100
Des Moines, IA 50309 (map)
(515) 282-2489
Monday - Friday: 7 a.m. - 7 p.m.
Saturday - Sunday: 8 a.m. - 2 p.m.

East University Clinic
2508 E. University Avenue
Des Moines, IA 50317 (map)
(515) 282-3278
Monday - Friday: 7 a.m. - 7 p.m.
Saturday - Sunday: 8 a.m. - 2 p.m.

Emergency Department
1801 Hickman Road
Des Moines, IA 50314 (map)
Open 24/7

Main Campus Urgent Care
1801 Hickman Road, Des Moines, IA 50314 (map)
(515) 282-2501
Monday - Friday: 8 a.m. - 8 p.m.
Saturday: 9 a.m. - 3 p.m.

Psychiatric Urgent Care
1801 Hickman Road
Des Moines, IA 50314 (map)
Monday - Friday: 9 a.m. - 7 p.m.

Appointments

Providers from our primary care, mental health and many of our specialty clinics are now offering virtual care services to ensure your ongoing healthcare needs continue to be met in the face of the COVID-19 pandemic. Patients with upcoming appointments will be called in advance to discuss phone or virtual options when appropriate. If you do not hear from us, please call before coming to your scheduled appointment. If you'd like to schedule an appointment, please call your clinic during normal business hours to see what options are available for your visit.

Learn More About Virtual Care Visits

Mental Health

We're here to help! Many of our our mental health providers are offering phone and virtual care visits. Please call the Outpatient Behavioral Health Clinic at (515) 282-5695 to schedule an appointment.

If you are experiencing intensified mental health condition, Broadlawns Psychiatric Urgent Care is open Monday through Friday from 9 a.m. to 7 p.m. and accepts walk-in appointments for individuals 18 years of age or older. Services include mental health assessments, medication management, therapeutic counseling and coordination of services for healthcare and basic needs.  

Our Mental Health Crisis team is available 24/7 at (515) 282-5752. Our Crisis Team provides comprehensive emergency mental health services including assessment, triage, crisis intervention, and discharge planning. Services are available by phone or in person through our Emergency Department. 

If you are having suicidal thoughts, please call 911 or visit the nearest hospital for immediate assistance.