Services & Amenities


Complimentary parking is available for patients and visitors.

Transporter Services

Transporter Services are available Monday through Friday, 7:00 am – 4:30 pm, for building-to-building transportation and wheelchair assistance. To request assistance, please call:

Service Animals

All service animals must be under the care and direction of the owner or a family member at all times. Service animals must be trained, non-disruptive to others, housebroken, on a leash or halter and have current vaccination/health records available. Service animals needed during a hospital stay may require a provider’s order. Please contact us at (515) 282-4736 in advance of your appointment to make arrangements regarding the need of a service animal to ensure proper accommodations.

Gift Shop

Supported by our wonderful volunteers, The Gift Shop at Broadlawns Medical Center offers many unique gifts and items for patients, visitors, and staff. Please contact us at (515) 282-3147 to place an in-house delivery.

Location: Sands Building, Ground Level
Monday – Friday: 9:00 a.m. – 4:00 p.m


Broadlawns Cafeteria

Location: Sands Building, Ground Level

The cafeteria is open for visitors, patients, and Broadlawns staff. The cafeteria is open 365 days a year with no variation on holidays or weekends.

The grill is open:
Monday – Friday: 6:30 a.m. – 10:00 a.m.; 10:45 a.m. – 2:15 a.m.
Saturday – Sunday: 10:30 a.m. to 6:30 p.m.

Meals are served 7 days a week:
Breakfast: 6:30 a.m. – 10:30 a.m.
Lunch: 11:00 a.m. – 1:30 p.m.
Dinner: 4:30 p.m. – 6:30 p.m.

Broadlawns Coffee Connection

Location: Sands Building, First Floor

Hours: Monday – Friday: 6:30 a.m. – 2:00 p.m.

The Coffee Connection is Broadlawns coffee shop through a joint venture with BLK & Bold Coffee. The coffee shop offers a variety of beverages, snacks and pastries.

Vending Machines

Location: Cafeteria, Sands Building, Ground Level

Snacks and beverages in the vending area are available 24 hours a day. 

Wireless Internet (WiFi)

Free wi-fi is available for patients and visitors. To access wifi, go to your wifi networks and select bmcguest. You must accept the terms of use before you can access the internet.

Spiritual Care

Spiritual care is at the heart of caring for each individual. Tending to matters of the heart and spirit greatly benefit a person's sense of well-being when facing an illness, recovery and life changes.

Our staff chaplain and spiritual care volunteers provide support to anyone in need regardless of religious tradition.  A patient, patient's family member, or friend may request to see the chaplain, or simply accept a visit when offered. Our spiritual care team is available for:

  • Private and confidential conversation

  • Prayer

  • Sacraments, anointing with oil, or other religious ritual

  • Support when experiencing hopelessness, despair, doubt, and uncertainty

  • Assistance in exploring how your personal beliefs may be a resource for healing and well-being

  • Support when experiencing a loss

  • Help in searching for meaning and purpose in your life

  • Information for contacting your own religious leader

  • Support as you prepare for surgery or other medical procedures

  • Someone to talk with after receiving a new diagnosis

  • Help with specific requirements and needs based upon your religious beliefs

  • Support in your own spiritual practices or faith tradition

Our chaplain is board certified with the Association of Professional Chaplains. Our chaplain volunteers have completed at least one unit of clinical pastoral education (CPE) and assist in providing on-call support at the time of death, emergency, or trauma.

The staff chaplain is available from Monday through Friday from 8:00 a.m. to 4:30 p.m.  If you would like to speak with a chaplain during business hours, call (515) 282-5726 or the hospital operator at (515) 282-2200.