COVID-19 Visitor Restrictions & Cancellations

**For all medical and general questions about COVID-19, please call 211.**

Visitor Restrictions Now in Effect at All Des Moines Area Hospitals (Updated 3/25)

Visitors are NOT allowed unless the visitor is a designated caregiver and the patient falls into one of the following categories:

  • ED/Outpatient Areas/Clinics: One visitor

  • All other areas one visitor only allowed under the following circumstances:

  • Patient is imminently dying.

  • Patient is a minor under age 18.

  • Patient is suffering from confusion or delirium.

  • In Maternity Services (Labor & Delivery, Postpartum) one designated caregiver/support person.  Doulas and outside birth coaches will not be permitted.

  • Patient having surgery - one visitor only through pre-surgical area, waiting rooms and through the duration of the patient’s surgery and post-op course until discharged home.

Designated caregivers must be free of any signs of illness. Individuals at high risk for severe disease (e.g., underlying cardiopulmonary disease, poorly controlled diabetes) should not visit.

Designated caregivers:

  • Siblings under the age of 16 are not allowed.

  • Always remain in patient room as appropriate.

  • Limit movement within the facility and avoid common areas.

  • Free from illness such as (fever, sore throat, cough, diarrhea, vomiting or runny nose).

Visitors may be screened by hospital personnel.  Designated caregivers are required to wash hands with soap and water or use alcohol-based hand foam/gel upon entering and exiting patient’s room. Team members will provide instructions if additional PPE is required.

We understand these visitor restrictions may be difficult for you. While we are committed to providing a family-centered care environment, right now restricting visitors is in the best interest of our patients and staff.

Thank you for your cooperation in this effort. For up-to-date information related to COVID-19, please visit www.polkcountyiowa.gov/health.

Restricted Entry Points

Patient and visitors will be directed to enter through one of the following checkpoint locations:

  • Emergency Department Entrance

  • Pharmacy Entrance

  • Oncology Entrance

  • Medical Plaza Entrance

  • Medical Office Building Entrance

Screening

All patients will be asked screening questions. Screening questions focus on a person’s current health condition, whether they have recently traveled, or whether they’ve had close contact with a confirmed COVID-19 case. If a patient should meet screening criteria as a potential case, staff will follow specific procedures, which include masking, isolation and testing as appropriate. If you have symptoms of Coronavirus, please call first before heading into a healthcare facility.

Cancellations

At this time, patient classes and groups have been cancelled until the citywide visitor restrictions are lifted. Classes and groups include:

  • Anger Management Training Program

  • Art Therapy

  • Behavioral Health Group Therapy Orientation

  • Breastfeeding Class

  • Chronic Pain Group

  • Clinical Sleep Training Program

  • Eye Motion Desensitization Reprocessing (EMDR) Prep Group

  • Freedom from Smoking Program

  • Healing After Loss

  • Healthy Eating Nutrition Group

  • Mommy Matters: Breastfeeding Support Group

  • New Connections Evening Program 

  • Plus One Childbirth Education

  • Pregnancy & Postpartum Depression & Anxiety Support Group

  • Pumping Class

  • Self-Esteem Workshop

  • Systems Training for Emotional Predictability and Problem Solving (STEPPS)

  • Tai Chi

  • Trauma Sensitive Yoga

  • Walk With Ease