Mental Health Crisis Services
Mobile Crisis provides voluntary community based assessments and short-term crisis management for children, youth, and adults experiencing a mental health crisis. Mobile Crisis is designed to assist law enforcement with mental health related calls. Mobile Crisis clinicians are dispatched at the request of the officers on scene. The Mobile Crisis team is staffed with behavioral health specialists, including mental health therapists, social workers, and registered nurses.
The Mobile Crisis team can complete a mental health assessment, help to stabilize situations with on-site crisis management, provide referrals for services, and facilitate an emergency room mental health evaluation (if necessary).
You can contact Mobile Crisis two ways:
- In an emergent situation, please call 911 and tell law enforcement dispatch that there is a mental health crisis and clearly explain the situation
- For non-emergent situations, please call the non-emergent DMPD dispatch at (515) 283-4811 and ask for Mobile Crisis
Crisis Observation Center (COC)
Location: 1801 Hickman Road, Des Moines, Iowa 50314
Phone: (515) 282-5742 In case of emergency, call 911
Hours: Open 24/7
The Crisis Observation Center (COC) is open to clients 18 years of age or older who are experiencing psychiatric/psychological stress which does not require hospitalization. The COC provides a safe, calm environment where you can meet with a nurse and therapist, and if needed, receive assistance setting up mental health appointments and services. The COC staff may also coordinate an assessment by a mental health medication provider, if appropriate.
COC Clients must be able to maintain safe behaviors while at the COC, be able to provide their own basic hygiene, be medically stable, and willing to work with staff on intake and discharge planning.
Crisis Stabilization Center
The Crisis Stabilization Center is a 9-bed short-term center with a home-like atmosphere. Individuals are admitted to the Crisis Stabilization Center through the Crisis Observation Center. Treatment is aimed at restoring ability to maintain safety so individuals can return to the community with an increased level of function and productivity.